Help and support
WorkoutPacer is a small, independent app. If something here does not answer your question, email moelueker@gmail.com and a person will reply, usually within two working days.
I cannot hear the cues
- Turn the media volume up. Cues play at media volume, not ringer volume.
- On iPhone in a browser, tap Start once: browsers only allow sound after a tap. The iPhone app plays cues even with the silent switch on.
- Check the speaker icon on the workout screen. A crossed-out speaker means cues are muted for that workout.
- In Settings, try a different cue sound or voice. If one sound set is silent and another works, email us which one.
My podcast or music pauses when a workout starts
It should not. WorkoutPacer mixes its cues over whatever is already playing and never pauses it. If your audio pauses, email us your device model, the app you were listening in, and whether you use headphones.
How do streaks and rest passes work?
Any workout with at least one rep counts for the day. If you set a days-per-week goal, planned rest days never break the streak. You also bank rest passes that cover a missed day automatically. Pause the daily goal from Stats when you are ill or travelling.
Do I need an account?
No. Every workout works without an account and offline. An optional free account backs up your history and syncs it between the iPhone app and workoutpacer.com.
How do I move my data or keep a copy?
Settings, then Your data: Export makes a JSON file with your whole history. Import restores it on any device, with or without an account.
How do I delete my account?
Settings, then Account, then Delete account. This removes your account and every synced workout from our servers. Workouts stored on the device stay there until you delete the app or clear its data. You can also email us and we will delete it for you.
Is this medical advice?
No. WorkoutPacer paces and counts. Read the terms of use for the health disclaimer, and the privacy policy for what is stored where.